Frequently Asked Questions - Arrival Information

All arriving passengers will be met either at side "A" or "B" in front of the electric escalators (second floor). Our representative will have a sign with your name.

• If Roundtrip transportation from the airport or bus terminal to your hotel is included in your package:

AIR: If you are traveling by air and have purchased a package that includes roundtrip transportation from the airport to your hotel we will greet you at the airport. One of our representatives will be waiting at the baggage claim area with a sign with your name. They will provide transportation to your hotel and also provide you with the tickets you have purchased.

Bus: If you are arriving by bus from Miami, one of our representatives will greet you at the bus terminal in Orlando. We will provide transportation to your hotel and will deliver the tickets you have purchased at that time.