Frequently Asked Questions

Extended Theme Park hours, known as Extra Magic Hours, offer Guests of select Walt Disney World Resort hotels the unique opportunity to enjoy additional time in the Theme Parks-above and beyond the standard operating schedule - at no extra charge.

While staying at a Walt Disney World Resort, each day one of the 4 Walt Disney World Theme Parks opens one hour early or remains open up to 3 hours after regular Park closing time. Additionally the Walt Disney Water Parks offer Extra Magic Hours during select times of year.

To take advantage of extended Disney Theme Park hours, you must visit the designated Park at the designated time. When checking in at your Walt Disney World Resort hotel, you will receive a schedule detailing when each Park offers Extra Magic Hours.

Morning Hours-Arrive up to an hour before the designated Theme Park is scheduled to open and show your valid Theme Park ticket and Resort I.D. at the Theme Park gateway. Evening Hours-Valid theme park ticket and Resort I.D. are required. Each member of your party will need to present their Resort I.D. for accessing evening Extra Magic Hours offerings. Please note that not all Disney Theme Park Attractions are available during Extra Magic Hours.

Enjoy your Orlando vacation at any Walt Disney World Resort with complimentary transportation, known as Disney's Magical Express Transportation, roundtrip airport transportation. At the Orlando International Airport Disney's Magical Express Welcome Center in the Main Terminal Building, B side, Level 1.

Complimentary transportation throughout Walt Disney World Resort—including transportation to and from Disney Theme Parks and Disney Water Parks—is available to guests of Walt Disney World Resort hotels. Bus, monorail, or embark on a relaxing boat ride—and take advantage of door-to-door service that delivers you from your Disney Resort hotel to all Theme Park gates and throughout Walt Disney World Resort. Complimentary transportation is available one hour prior to Disney Theme Park opening times and up to one hour after Disney Theme Park closing times. Additionally, buses operate until 3:00 a.m. from the Downtown Disney area

2011 Magic Your Way Package Plus Quick-Service Dining

This Disney vacation package includes accommodations at a Disney Resort hotel and a Magic Your Way Base Ticket, as well as the Disney Quick-Service Dining Plan that can save you up to 15% on dining. Eat at select quick-service restaurants and receive 2 quick-service meals and 2 snacks per person per night of your package stay. You'll also receive a mug you can refill as often as you like at any quick-service restaurant at your Disney Resort hotel.

Guests at Universal Orlando will get to test their courage and strength this spring as they perform pulse-pounding stunts in the new “Fear Factor Live” show opening at Universal Studios®.

Based upon the award-winning NBC program “Fear Factor”, Fear Factor Live marks the first time a reality television show will be transformed into a theme park experience. It is also the first NBC television product to be fully integrated into Universal’s theme parks.

Audience members will experience the thrill of the blockbuster series in a way they could not before: live. In each show, park guests will compete against each other in a progression of extreme stunts.

The parks are a casual, family-oriented environment. We suggest you dress comfortably, wear good walking shoes and check the local weather report before you leave for the parks.

Ensuring that the parks are family friendly is an important part of the Disney experience. In that spirit, we ask you to use your discretion and common sense. Attire that is not appropriate for the theme parks (and which may result in refusal of admittance) includes but is not limited to:

• Adult costumes or clothing that can be viewed as representative of an actual Disney character
• Masks (unless you are dressing up for a particular event)
• Clothing with objectionable material, including obscene language or graphics
• Excessively torn clothing
• Clothing which, by nature, exposes excessive portions of the skin that may be viewed as inappropriate for a family environment
• Objectionable tattoos

A Guest is allowed into the parks if her or his hair (or make-up, if applicable) has been made to resemble a Disney Princess or character provided the Guest is not also wearing a costume or clothed to look like the character.

Extended Disney park hours, known as Extra Magic Hours, offer a rare and unique opportunity to enjoy additional time in Walt Disney World parks—above and beyond the standard operating schedule—at no extra charge. This special perk is offered to Guests of select Walt Disney World Resort hotels.

Which attractions are open during Extra Magic Hours?

Magic Kingdom Theme Park:

Mornings:

Buzz Lightyear's Space Ranger Spin, Prince Charming Regal Carrousel, Dumbo the Flying Elephant, "it's a small world", The Many Adventures of Winnie the Pooh, Mickey's PhilharMagic, Peter Pan's Flight, Space Mountain, Stitch's Great Escape!, Tomorrowland Speedway Evenings:

Includes attractions listed above and Big Thunder Mountain Railroad, Haunted Mansion, The Magic Carpets of Aladdin, Pirates of the Caribbean, Splash Mountain

Epcot:

Mornings:

Living with the Land, Mission: SPACE, Soarin', Spaceship Earth, Test Track

Evenings:

Includes attractions listed above and Captain EO starring Michael Jackson, Journey Into Imagination With Figment, Mexico - Gran Fiesta Tour Starring The Three Caballeros, Norway-Maelstrom, The American Adventure

Disney's Hollywood Studios:

Mornings:

Muppet Vision 3-D, Rock 'n' Roller Coaster Starring Aerosmith, Star Tours – The Adventures Continue, Toy Story Mania!, The Twilight Zone Tower of Terror Evenings:

Includes attractions listed above and The Great Movie Ride, Voyage of The Little Mermaid

Disney's Animal Kingdom Theme Park:

Mornings:

DINOSAUR, Expedition Everest, It's Tough to be a Bug!, Kilimanjaro Safaris, Pangani Forest Exploration Trail

Evenings:

DINOSAUR, Expedition Everest, Festival of the Lion King, It's Tough to be a Bug!, Kali River Rapids, Primeval Whirl, TriceraTop Spin

Attractions are subject to change without notice.

In addition to being a Walt Disney World Resort Guest a valid theme park ticket is required. Remember, without the Park Hopper Option you may only visit one theme park per day. Please check the schedule and plan accordingly.

All Disney owned and operated Resort hotels at the Walt Disney World Resort and all Disney Vacation Club resorts became smoke-free environments on June 1, 2007.

Smoking is allowed in the designated outdoor smoking locations of each Resort. Guests at Walt Disney World Resorts can request location information upon check-in.

In 2003, Walt Disney World Resort restaurants became smoke-free per local law. In addition, Disney Theme Parks and the clubs at Downtown Disney Pleasure Island and Disney′s BoardWalk Resort are smoke-free environments (except for designated smoking areas).

Complimentary motorcoach transportation and luggage transfer services from Orlando International Airport to select Walt Disney World Resort hotels and back for passengers of all Orlando air carriers.

Travel time is approximately 45 to 75 minutes. Motorcoaches may make multiple stops before arriving at your Disney Resort hotel.

Luggage delivery service is available for flights arriving between 5:00 a.m. and 10:00 p.m. daily. For airport arrivals after 10:00 p.m., Guests must collect their luggage at Baggage Claim and transport it with them on the motorcoach.

Walt Disney World Resort Hotels that provide Disney's Magical Express Service include:

• Disney's All-Star Movies Resort
• Disney's All-Star Music Resort
• Disney's All-Star Sports Resort
• Disney's Animal Kingdom Lodge
• Disney's Beach Club
• Disney's BoardWalk Inn
• Disney's Caribbean Beach Resort
• Disney's Contemporary Resort
• Disney's Coronado Springs Resort
• Disney's Grand Floridian Resort & Spa
• Disney's Pop Century Resort
• Disney's Port Orleans Resort - French Quarter
• Disney's Port Orleans Resort - Riverside

Where is the Disney's Magical Express Welcome Center at Orlando International Airport?

Main Terminal Building, B side, Level 1.

Guests arriving on the A side of the airport should proceed to the B side before taking the elevator or escalator down to Level 1.

Walt Disney World Resort Special Events The following highlights the special events at the Walt Disney World Resort:

Epcot® International Food & Wine Festival

Dates: October 1, 2010 - November 14, 2010 The Epcot International Food & Wine Festival is an autumn special event that transforms Epcot theme park into a food and wine lover's paradise with specialty food items, culinary events, wine seminars and live musical entertainment.

Sounds Like Summer Concert Series

Summer 2010 Sounds Like Summer is an annual live concert series at Epcot theme park that brings together a talented collection of tribute bands to authentically recreate the classic hits of legendary musical icons.

Summer Nightastic!

Dates: June 6, 2010 - August 14, 2010 Light up your summer at Walt Disney World Resort with Summer Nightastic! Don't miss the high-energy excitement: Disney's Main Street Electrical Parade, the amped-up special effects at the Twilight Zone Tower of Terror, the new Summer Nightastic! Fireworks Spectacular, a dance party and the Sounds Like Summer Concert Series.

Star Wars™ Weekends

Dates: Select days between May 21, 2010 - June 13, 2010 Star Wars Weekends is a summer special event at Disney's Hollywood Studios theme park that celebrates George Lucas' classic sci-fi movie series. Join Jedi Masters, Sith Lords and Star Wars celebrities for special shows, presentations and memorabilia.

The event will be held from 7pm–12am on select dates in the Autumn, 2010.

Mickey's Not-So-Scary Halloween Party is a Halloween-themed special event held select dates in September, October and November in Magic Kingdom theme park that requires a separate ticket to attend.

During Mickey's Not-So-Scary Halloween Party, Guests of all ages are encouraged to dress up in their favorite Halloween costumes. Even better, you can collect delicious candy as you trick-or-treat around Magic Kingdom theme park.

In addition to many favorite Disney attractions, Mickey's Not-So-Scary Halloween Party is filled with special entertainment, including:

Mickey's "Boo-to-You" Halloween Parade—including Disney Characters and the stars of the Haunted Mansion attraction. The parade begins with a spook-tacular ride by the Headless Horseman. Happy HalloWishes—a spectacular fireworks show where the Disney Villains go trick-or-treating in the sky. Many favorite Disney Characters and Disney Villians in special Halloween costumes. Special lighting, music and theming effects transforms special areas of Magic Kingdom theme park into happy haunted hollows. The tone of the event is, well, "Not-So-Scary", and is appropriate for children of all ages.

Standard Magic Kingdom theme park admission tickets will not allow Guests to attend Mickey's Not-So-Scary Halloween Party.

Halloween Horror Nights®

Twice the Size, Twice the Fear. There comes a point when the mind can no longer accept the relentless terror ripping it apart, and panic gives way to complete and utter breakdown. That’s the point when Halloween Horror Nights® at Universal Orlando® begins. On October 1-2, 8-10, 13-17, 21-24, 28-31, you’ll experience 360° of fear as the biggest, most terrifying Halloween event ever expands into both theme parks for the very first time, with more gut-wrenching haunted houses than ever before, hideous new creatures, and inescapable scare zones that will stretch your sanity to the limit. This October at Universal Orlando®, fear has no boundaries.

He's the ultimate Walt Disney World insider, a cheerful friend who enhances a theme park visit with timesaving tips and fun facts. Who is he? Pal Mickey! Available for daily rental or purchase, Pal Mickey is a talking Mickey Mouse toy that entertains and assists guests in each of the four Theme Parks at Walt Disney World Resort -- Magic Kingdom Park, Epcot, Disney-Hollywood Studios and Disney's Animal Kingdom Theme Park.

Pal Mickey helps guests get the most out of a Walt Disney World holiday by bringing each Theme Park to life as a helpful tour guide. The huggable plush toy offers reminders about parades and show times, shares stories and trivia, recommends attractions, plays games and tells guests where to locate Disney characters. Each 10 1/2-inch Pal Mickey responds in all of the Walt Disney World Theme Parks.

Developed by Walt Disney Imagineering using advances in wireless communication, Pal Mickey is the latest Walt Disney World innovation to improve and enhance guest service with leading-edge technology.

"See the names written on those second-story windows?" Pal Mickey might say as guests stroll along Main Street, U.S.A. "Those folks helped Walt Disney build this Magic Kingdom!" In fact, the windows bear the names of key Disney cast members instrumental in the development of Walt Disney World Resort.

"Say, 'Fantasmic!' will be starting in about an hour," Pal Mickey might remind Disney-Hollywood Studios guests about the Park's popular nighttime spectacular. "If ya wanna see it, now's a good time to go grab a seat!"

Pal Mickey keeps the whole family entertained with Disney jokes and fun interactive games guests can initiate, whether waiting in line at the Theme Parks or relaxing in a hotel room -- even back at home.

Pal Mickey is available to all guests as a daily rental ($8 plus tax per day and a refundable $50 deposit) or as a purchase ($46.94 plus tax). Guests who wish to keep a rented Pal Mickey can simply take him home; the deposit will be used as the total purchase price with tax ($50).

Pal Mickey is offered at select sites in Disney's four Theme Parks and at merchandise locations in each of the Walt Disney World Resort hotels.

Walt Disney World guests will discover for themselves the fearsome legend of the yeti when Expedition EVEREST -- a new high-speed train adventure that combines coaster-like thrills with the excitement of a close encounter of the hairy kind -- opens in 2006 at Disney’s Animal Kingdom Theme Park.

The Expedition EVEREST adventure begins when guests board an old mountain railway destined for Mount Everest. The train rolls through thick bamboo forests, past thundering waterfalls, along shimmering glacier fields and climbs higher and higher through the snow-capped peaks.

Suddenly the thrills intensify as the train races both forward and backward through mountain caverns and icy canyons as guests head for an inevitable face-to-muzzle showdown with the mysterious yeti -- known to some as the abominable snowman.

Nearly 200 feet high, Expedition EVEREST will be located in the Asia section of the theme park.

For many Guests, love for a family pet is just as strong as it is for other members of the family -- perhaps stronger. And because no holiday is complete without souvenirs, Walt Disney World is opening a new store with Fido in mind. Disney Tails opened July 1 at Downtown Disney Marketplace next to Pooh Corner. The new merchandise location specializes in pet care products that feature a Disney flair including fun toys, fresh baked animal treats and personalized options for the fur-bearing friend.

The Walt Disney Company is celebrating Mickey Mouse’s 75th anniversary with an exhibit of 75 6-foot tall, 700-pound statues of the famous mouse – each uniquely designed by a lineup of celebrity participants.

Appropriately dubbed “Celebrate Mickey: 75 InspEARations,” the statue program brings together Disney legends, artists, actors, athletes, performing artists and painters who lent their creative inspiration to 75 original statues of Mickey Mouse. Popular figures such as Sir Elton John, John Travolta, Tom Hanks, Shaquille O’Neal, Ben Affleck, Jamie Lee Curtis and Kelly Ripa participated.

All 75 statues will be on display at locations across the Walt Disney World Resort through April 2004. Afterward, the statues will visit cities across the U.S.A. before they are displayed at the Disneyland Resort in Anaheim, California, in fall 2004.

Sotheby’s will auction the 75 statues in 2005 with all proceeds benefiting charities chosen by each statue’s artist.

Dates: November 26, 2010 - December 30, 2010

During the holidays, Epcot theme park is transformed into an international celebration of Yuletide traditions filled with festive decorations and live entertainment. From Holidays Around The World to Candlelight Processional, delight in the sights and sounds of the season.

Candlelight Processional is a special holiday event held nightly at the American Gardens Theatre in Epcot theme park as part of Holidays Around The World. The event retells the stirring story of Christmas with a special celebrity narrator accompanied by a 50-piece orchestra and a mass choir.

Candlelight Processional is a terrific way to get in the Christmas spirit and to share the magic of the season with your family and friends. The event has become an essential family tradition for many Guests — once you experience it, you will be inspired to share it every year with the ones you love.

Special Event at Disney's Hollywood Studios™

Winter 2010

The Osborne Family Spectacle of Dancing Lights on the Streets of America at Disney's Hollywood Studios theme park is a breathtaking seasonal display featuring millions of glittering lights perfectly synchronized to holiday music.

The lights are so extensive you may find it hard to comprehend their magnitude. Entire buildings are blanketed in sheets of multi-colored lights, and thousands more lights form twirling carousels, heavenly angels, and even Santa and his reindeer. Approximately every 10 minutes, the lights dim and then dramatically spring to life — dynamically choreographed to traditional holiday music. You have to see the effect to believe it!

Some nights, if you truly believe in holiday magic, the show is capped off with an enchanted flurry of snow.

The Osborne Family Spectacle of Dancing Lights started modestly in Arkansas as a single home's annual display. Every year, Jennings Osborne and his family set up an elaborate collection of holiday lights and over the years, the collection of lights grew, and grew... and grew! In 1995, the Osborne family decided to share their magic with the world, and Walt Disney World Resort happily offered to become the new permanent home for this exceptional exhibition of holiday cheer.

The Osborne Family Spectacle of Dancing Lights is included with standard admission to Disney's Hollywood Studios theme park.

Dates: March 3, 2010 - May 16, 2010

You don't have to be a gardening expert to love this event. It's perfect for Guests of all ages who enjoy the beauty of mother nature! See millions of blooming flowers and a vibrant collection of Disney-themed topiaries, and get up close with hundreds of colorful butterflies inside Minnie's Magnificent Butterfly Garden. On the weekends, meet with top horticulturists at one of the many Garden Town Programs and learn helpful gardening tips, and be sure to attend public demonstrations of advanced gardening techniques from around the world.

On Fridays, Saturdays and Sundays during the festival, finish off the day with a melodious evening at the America Gardens Theatre adjacent to the American Adventure Pavilion and enjoy music from the 1960s and 1970s during the Flower Power Concert Series.

Plus, you can bring some of the magic back home with you—you'll find plenty of gardening tools and products to help you grow and maintain the perfect garden.

Upon booking your hotel or package you will immediately receive a confirmation e-mail with the services you have purchased. Full payment is required to book a reservation. We currently accept Visa, Mastercard, American Express, and Discover. Your credit card will be charged immediately for the total price of the reservation, including all applicable taxes.

We use a Secure Socket Layer to protect the personal information that is requested. Note that the address you enter must be the billing address of the credit card.

When we charge your credit card you will immediately receive an e-mail with a receipt for your confirmed purchase.

We handle the bookings of hotels, private villas, and resorts. We do not handle any time-share properties. We also provide airport transfers, transportation between Miami and Orlando, and daily transportation to the local attractions.

Additionally, we sell attraction tickets at discount prices through our website.

Upon buying tickets through our online store you will immediately receive a confirmation of your purchase via email. Within the next 48 hours you will receive an electronic voucher via email that should be printed and presented at the theme park/dinner show entrance. Please be sure to bring a valid photo ID so that your tickets may be redeemed successfully.

Our hotels are all modern, convenient, well-appointed superior and deluxe properties, carefully selected by us for their friendly service and convenient locations. You may find pictures and descriptions of these hotels in our comprehensive hotel directory pages. If for any reason you book a hotel and receive our confirmation although it is not available, we will consult with you and substitute your booking with a hotel of the same or higher standard.

Using your credit card on a secure web site such as ours is not only safe, but it is safer than using your credit card anywhere else. Your credit card number is automatically encrypted and only the destination website can decode the message. Making reservations through Orange Vacations, Inc. is secure and guaranteed.

In most cases, advance payment by credit card or bank transfer is required.

Full payment is required to book a reservation. We currently accept Visa, Mastercard, American Express, and Discover. Your credit card will be charged immediately for the total price of the reservation, including all applicable taxes. We use a Secure Socket Layer to protect the personal information that is requested. Note that the address you enter must be the billing address of the credit card.

With Orange Vacations, Inc. you can add a Car Rental option to any Miami or Orlando vacation package on our site.

When you find a package that interests you, you should click the button next to the package that says "Rates and Booking." Next, input your dates of travel and number of people, so that we can give you the total price for your package. Below your package information and price total you can see a section for Additional Services that includes Car Rentals. Add 1 Car to your shopping cart to see the additional cost (including taxes). If you like this option simply continue your reservation and complete your payment. If you wish to continue browsing, simply exit this window and continue looking through our website.

Please make sure to choose the Car Rental with pick up at either the Orlando International Airport or Miami International Airport. This will allow us to make your reservation at the most convenient location for you.

Four (4) Days of admission to the MAGIC KINGDOM Park, Epcot, Disney-Hollywood Studios and DISNEY'S ANIMAL KINGDOM Theme Parks, with the freedom to visit multiple parks on the same day. Each day the 4-Day PARK HOPPER Ticket is used at any park constitutes one full day of use. Use of the WALT DISNEY WORLD Resort transportation system (includes monorails, ferry boats and motorcoaches).

5 Days Hopper Pass Five (5) Days of admission to the MAGIC KINGDOM Park, Epcot, Disney-Hollywood Studios and DISNEY'S ANIMAL KINGDOM Theme Parks, with the freedom to visit multiple parks on the same day. Use of the WALT DISNEY WORLD Resort transportation system (includes monorails, ferry boats and motorcoaches).

Six (6) Days of admission to the MAGIC KINGDOM Park, Epcot, Disney Hollywood-Studios and DISNEY'S ANIMAL KINGDOM Theme Park, with the freedom to visit multiple parks on the same day. Each day the 6- Day PARK HOPPER is used at any park constitutes one full day of use. Use of the WALT DISNEY WORLD Resort transportation system (includes monorails, ferry boats and motorcoaches).

Seven (7) days of admission to the MAGIC KINGDOM, Epcot, Disney Hollywood-Studios and DISNEY'S ANIMAL KINGDOM Theme Park, with the freedom to visit multiple parks on the same day. Each day the 7-Day PARK HOPPER Ticket is used at any park constitutes one full day of use. Use of the WALT DISNEY WORLD Resort transportation system (includes monorails, ferry boats and motorcoaches).

The 4 Day Hopper Pass includes 4 days of admission to the Disney theme parks and 1 additional day of admission to a Disney Water park. This makes for a total of 5 days.

Your tickets are delivered to your hotel front desk for you to pick up upon your arrival.

Disney's FASTPASS® service is easy to use AND cuts the wait time on the most popular attractions. And since it's included in your Theme Park admission - all you need is your ticket! So find out more about how it works and get a list of the attractions that offer this feature.

• How it works:

Just slide your regular Park ticket through the turnstiles at participating attractions. Your Disney's FASTPASS® ticket will be imprinted with a designated ride time. Now you can go enjoy the rest of the Park. When your ride time rolls around, come back to the FASTPASS entrance and hop on board with no further wait. What could be easier?

Extra Magic Hour:

Every day, some of the most popular attractions at one Theme Park are open an extra hour for Guests at select Walt Disney World® Resort hotels. Valid Theme Park ticket and Resort ID required.

Disney Transportation:

Travel by motor coach, boat, or monorail throughout the Walt Disney World Resort.

Disney Guest Service:

Disney Cast Members handle all your reservations. Enjoy charge privileges on property. Disney Resort guests can also have purchases made throughout our Theme Parks and Downtown Disney® area conveniently delivered to their Disney Resort.

A Disney Midday Break:

It's quick and convenient to head back to your Resort for a nap or a swim, then return to the Parks later in the day!

Services for Children:

Parents can take a break, thanks to unique child activity centers, in-room babysitting, learning programs, and dinner clubs (nominal fee for services; subject to availability).

Guests with Disabilities:

Special services for Guests with disabilities are available throughout the Walt Disney World® Resort. These include specially equipped rooms at selected Resorts and specially designed features throughout the Theme Parks, as well as guidebooks for Guests with disabilities.

All arriving passengers will be met either at side "A" or "B" in front of the electric escalators (second floor). Our representative will have a sign with your name.

• If Roundtrip transportation from the airport or bus terminal to your hotel is included in your package:

AIR: If you are traveling by air and have purchased a package that includes roundtrip transportation from the airport to your hotel we will greet you at the airport. One of our representatives will be waiting at the baggage claim area with a sign with your name. They will provide transportation to your hotel and also provide you with the tickets you have purchased.

Bus: If you are arriving by bus from Miami, one of our representatives will greet you at the bus terminal in Orlando. We will provide transportation to your hotel and will deliver the tickets you have purchased at that time.